Request Cancellations
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Users can only cancel requests when the book in question still has the status “HKALL REQUESTED”. Cancellations are performed through the My Library Account service.

If the lending library has already transferred requested items to HKBU Library, a status of “IN TRANSIT” or “HKALL RECEIVED” will be displayed. At this stage, users are unable to cancel the request.

The request may be cancelled by the lending library under the following circumstances:

  • The book is not found on the shelf.
  • The book was checked out by a local patron before the HKALL request could be filled.
  • The book is found to be not suitable for loan (e.g. too fragile, etc.).

Users will be notified by email if their request is cancelled.