Please log in to the system using the same information used for your "My Library Account"
To review submitted requests, log in to your account and select "Review Requests" from the main menu. This section allows users to view or modify outstanding requests, resubmit cancelled requests, and view the history of completed requests. Detailed request information and status messages are also shown.
Explanation of Status Terms
Awaiting Request Processing
Request received, ready to search for potential lenders
Cancelled by Customer
Request cancelled by user.
Cancelled by ILL Staff
Request cancelled by ILL staff. An e-mail message explaining why the request was cancelled will be sent to the user. Detailed information regarding the cancelled request can also be found by selecting "View/Resubmit Cancelled Requests" from the main menu.
Request has been sent, waiting for response from potential lender.
Delivered to Web
Requested article(s) have been posted to the user's HKBU ILL account for viewing and/or downloading.
Received Partial/Incorrect Item
Received item either did not match requested item or is incomplete. ILL staff will determine the quickest means to correct this.
Awaiting Post Receipt Processing
Item received but is not yet ready for pickup.
In Print Queue
Item is currently awaiting the printing of its identification label by ILL staff.
Awaiting Customer Contact
Item received, but the user has not yet been informed.
Customer Notified via E-Mail
Item received, and the user has been notified via automated e-mail.
Checked Out to Customer
Item received, and has been checked out to the user.
Item Checked In
User returned the item to ILL office, and the item has been checked in.
Awaiting Return Label Printing
ILL office is processing the item for returning to lender.
In Return Address Print Queue
ILL office is printing return address label.
Item has been returned to the lender.
The entire request process has been completed. Requests with this status are archived under the "View Request History" from the main menu.