Temporary Lift Closure from 10 May to 15 July

The lift will be used for moving books back to Levels 6 & 7.

Read More

Major Noisy Works from 8 May to 7 June 2024

Concrete floor drilling on Levels 6 & 7

Read More
Section Banner

Introduction

To better support the research needs of our users, the Library conducted the Library Service Survey 2023 from 27 March to 28 April 2023. The data collected from the survey has been used for our continuous enhancement and improvement.

This was the first time our Library had our annual survey, the survey data helped us to understand the feedback from users towards our services and facilities. With continuous assessment practices, we will be able to keep our developments on track with the University’s strategic plan, and the learning and research needs of the HKBU Community.


Highlights of the Library Service Survey 2023 Results


Detailed Results Summary Document

If you would like to check out the detailed summary of Library Service Survey 2023, please download the full document below:
Library Service Survey 2023 Results Summary


Survey Comments

Of 2,379 respondents, 1899 and 1763 provided written comments about different aspects of library services in Question 31 [In what areas (s) does the Library need to pay immediate attention to improve our services?] and 32 (Other Comments), representing a response rate of 79% and 74%. There were a total of 1311 (Q31) and 686 (Q32) valid entries received and classified into various categories. We were grateful to receive many positive comments from our users about the Library’s services and environment, below are some examples:

  • The online research database is very useful.
  • Library staff are always very helpful and creative in providing user-friendly service
  • Library staff are all very professional and friendly.
  • Overall, the library has maintained a quiet and comfortable environment for us.
  • I always enjoy going to the library and I appreciate the resources there.
  • 线上图书馆也涵盖了国内外许多论文网站!
  • 環境和燈光充足,設備齊全。
  • 浸大圖書館真的環境好好

Your Participation

To thank users for their support in responding to the survey, a lucky draw was offered. Congratulations to the prize winners!

Winner List

PrizeQuantityWinner(s)
1stiPad 10.91WONG, Chun Hin
2ndApple Watch SE1YIP, Tsz Yan
3rdApp Store & iTunes Gift Card HKD 5002FUNG, Nga Man; LUI, Ho Wang
4thEslite Book Coupon HKD 10030AKSHAT, Adhiraj; Chan, Cassie Y L;
CHAN, Chun Hei; CHAN, Lai Yin;
CHAN, Yung; CHAU, Lon Yi;
CHEN, Wenqing; CHENG, Cheuk Ying;
CHIU, Ka Man; DENG, Yonghang;
DONG, Yunhao; FUNG, Tsz Hin;
HO, Ka Yan; JIN, Qing;
LAM, Shuk Yee; LI, Agnes;
LIU, Ka Hei Joe; LO, Ho Fai;
LOCK ASPIROS, Fatima Susana;
LUI, Sun; LUO, Jinhai;
MIU, Ho Lam; Ng, Man Shan Grace;
TANG, Cho Ming; Tsang, Bonnie L Y;
TSANG, Siu Ying; Tsang, Yoyo Y;
TSE, Ka Man Kenny; WONG, Shuk Ying;
WONG, Siu Ping

Last updated: 03 January 2024