Under normal circumstances, the estimated time to fulfil requests is as follows:
From local libraries: Around 3 working days to 1 week
From overseas libraries: Around 15 working days to 1 month
Delivered electronically in PDF format: Upon receipt of email notification, you can log on to the ILL system and select the "View/Download Electronically Received Articles" button on the Main Menu to view the document. Articles will be accessible for 30 days through your ILL account.
Delivered in paper copy on rare occasions: This is due to quality issues that the requested articles cannot be produced in a legible electronic copy. In such cases, you need to pick up the copy at the User Services Counter upon email notification.