HKBU Library is committed to delivering high quality services to its users. The Library is now conducting a survey of students and staff to better understand your views and expectations. Your feedback will help us improve the Library’s support for teaching, learning, and research at HKBU.
We are using a survey tool called LibQUAL+ to collect your valuable opinions. LibQUAL+ was developed by the Association of Research Libraries in the United States as a measure of the quality of library services. It has been used by more than 1,200 libraries worldwide.

  • The survey runs from 2 November to 7 December, 2015.
  • It takes about 10 - 15 minutes to complete.
  • You will need to login with your HKBU ID to enter the survey.
  • Please EITHER rate each item in all three columns OR “N/A” (not applicable).
  • Please start the survey now :
  • To thank you for your time, respondents that successfully complete the survey will be eligible to enter a lucky prize draw:
  • Simply provide your HKBU e-mail address at survey completion to enter the prize draw.
  • Each participant may only respond to the survey once.

Please be assured that your answers will be kept confidential. No identifying links between responses and individuals will be retained or shared with other people or institutions. All results will be reported in an aggregate form.

If you have any questions, please email Maggie Liu (

Many thanks for helping us to improve our library services!