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Benchmark library services internationally with LibQUAL+®

HKBU Library is now conducting the LibQUAL+ Survey® to gather your feedback. In contrast to our annual Library Service Surveys which focus specifically on HKBU Library, this special LibQUAL+® Survey allows for international benchmarking. LibQUAL+® is an evaluation tool used by top academic libraries worldwide to measure service quality against global best practices.
Please take 5-10 minutes to complete the survey – your voice will truly make a difference as we benchmark ourselves at an international level. Join the LibQUAL+® Survey for a chance to win PRIZES!

Take the survey

  • The survey runs from 10 November to 1 December 2023.
  • It takes about 5-10 minutes to complete.
  • Please EITHER rate each item in all three columns OR “N/A” (not applicable).
  • At the end of the survey, provide your HKBU student/ staff email address if you want to enter the lucky draw.
  • Choose a language option below to start the survey now:

Lucky Draw

  • Only Hong Kong Baptist University students, faculty, and staff are eligible to participate in the lucky draw after completing the online survey on/ before 1 December 2023.
  • Each participant may only respond to the survey once.
  • The lucky draw will be conducted in January 2023.
  • Winners will be notified by email directly.
  • The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.
  • HKBU Library staff are not eligible to participate in the lucky draw.
  • HKBU Library reserves the right to determine whether a person is eligible to enter the lucky draw and/ or receive a prize.


  • To thank you for your time, respondents who successfully complete the survey will be eligible to enter a lucky prize draw:
    • 1st prize:  Apple Watch SE (x1)
    • 2nd prize: Kobo Libra 2 e-Book Reader (x1)
    • 3rd prize: Samsung Galaxy Tab A8, WiFi, 10.5”, 4GB/64 GB (x1)
    • 4th prize: JBL LIVE PRO 2 Bluetooth earbuds (x4)
    • 5th prize: Eslite Book Coupon HKD100 (x40)
  • Simply provide your HKBU email address at survey completion to enter the prize draw.
  • Each participant may only respond to the survey once.

Confidentiality and Privacy

Please be assured that your answers will be kept confidential. No identifying links between responses and individuals will be retained or shared with other people or institutions. All results will be reported in an aggregate form. 


If you have any questions, please email the User Experience and Assessment team (

Many thanks for helping us to improve our library services!

Last updated: 10 November 2023