Virtual Information Desk service - News - Happenings

Temporary Issue Accessing E-Resources and Workaround

We are currently aware of an issue that may affect your access to the Library's electronic resources. To proceed, simply click the original resource link a second time, and you should be granted access. You can do this by using your browser's "Back" button or opening another tab.

Temporary Change to Main Library Entrance Access (27–30 July 2026)

The Main Library Entrance will be temporarily closed for glass door repairs from 27 July to 30 July 2026. During this period, access through the main entrance will not be available. All library users are requested to use the exit door located in the Lift No. 4 lobby on Level 3 as the temporary entrance and exit.

Notice of Level 2 Washroom Renovation (16 May – 31 August 2026)

Please note that all washrooms on Level 2 of the Main Library including the female, male, and disabled washrooms are scheduled for renovation.

Filed under: Services

10 Feb 2020

For the remaining period of reduced Library service, a Virtual Information Desk will be provided. This allows patrons to connect directly to the librarian on duty with their enquiry for a real-time response.

As our software allows for screen sharing and other advanced functions, more effective assistance can be provided compared to our WhatsApp and Facebook Messenger services.

The Virtual Information Desk will be available beginning 11 February (Tuesday) and will continue until the Library resumes its normal operations.

Please click here for details, including the service schedule.